ISG rated 123 providers for its “Digital Business Solutions and Service Partners 2020” report across five quadrants for the Australian market: Digital Business Consulting Services, Digital Customer Experience Services, Digital Product Lifecycle Services, Blockchain Services, and Digital Supply Chain Transformation Services. This is the first time this study has been conducted in Australia, where Wipro’s automation, analytics, innovation, and product lifecycle solution (PLS) offerings, together with its industry experience, have enabled it to rank as a leader in the following categories: Digital Business Consulting Services, Digital Customer Experience Services, and Digital Product Lifecycle Services.
Wipro is also a CX leader on a global scale, with extensive design skills and a strong tradition of co-innovation with our customers. We maintain a pool of user experience (UX) specialists in the consulting, design, and development services.
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Wipro’s strengths within the Australian market, as outlined in the ISG report, are as follows:
- A broad range of digital tools: Wipro has developed a wide range of tools specifically to help its customers in their digital transformation journey. The first of these is its Digital Fitness Assessor, intended to quickly assess digital readiness and identify gaps.
- A large partner network: Wipro has an extensive partner ecosystem to help it provide solutions to its customers. It is also involved in co-innovation with customers, which impacts development and innovation (covered below).
- A multidisciplinary approach: Wipro organizes its digital product development teams into various ‘cells.’ These cells are autonomous cross-functional teams, including both customer and Wipro specialists.
- Co-innovation with customers: Wipro’s gain-share labs and labs-on-hire services are designed to solve business problems through co-innovation with its customers.
- Physical and digital product design: Wipro has a strong heritage in product design. Its engineering division focuses on five building blocks of physical and digital product design: systems design; software development; wireless; data platform; and industry 4.0.
- Detailed metrics: All Wipro’s digital product lifecycle projects are designed with metrics to assess success. Wipro recognizes data-driven product lifecycle management (PLM) as a critical component to measure, track, and monitor business agility.
See how our services rank in the categories of Digital Business Consulting, Customer Experiences, and Digital Product Lifecycle:
Source: ISG Research 2020
Source: ISG Research 2020
Source: ISG Research 2020